Was digging through old issues of the personal site and found this draft snippet:

I was evaluating HelpScout as a potential first step in a series of many, many steps to onboard a dedicated support engineer for Buttondown, and it turns out that the process of adding custom content to a given conversation (ie the Stripe information, account details, and most recently sent email, that kind of thing) is remarkably easy. I think I am conditioned to assume pain when I think of the intersection of "customer support software" and "loading content remotely onto a separate SaaS", but it's actually tremendously evening: stand up a single route that takes a POST request and returns HTML, and HelpScout takes care of the rest.

I wrote that in 2022. Two years later, I could not be more thrilled with the decision to use Helpscout and put data into the app to make my support team's life easier. They've done a great job making it easy to put data in without going "all in" on using Helpscout (unlike other helpdesk suites which try very aggressively to get their tenterhooks in ya.)

Lightning bolt
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